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VTCT unit courseVTCT (UK)Blended (online + onsite)
Client care and communication in beauty-related industries
Level 3 · 3 credits · 28 guided learning hours. Part of AB30130, AB30134, AC30335, AM30099, AM30136, AM30180.
Overview
Learning outcomes 1. Be able to communicate and behave in a professional manner when dealing with clients 2. Be able to manage client expectations
Course curriculum
Enroll to open every lesson — the preview lessons are free to watch right now.
Module 1 — Professionalism in Practice7 lessons
- 1What "Professional" Means in an Assessed UnitNot open yet — enroll to open this lesson
- 2Professional AppearanceNot open yet — enroll to open this lesson
- 3Personal Space and Physical BoundariesNot open yet — enroll to open this lesson
- 4Planning Your Three ObservationsNot open yet — enroll to open this lesson
- 5Knowledge Check 1Not open yet — enroll to open this lesson
- 6Portfolio Tracker — TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson
- 7Witness Statement — template and guidance · TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson
Module 2 — Communicating with Clients5 lessons
- 1The Three ChannelsNot open yet — enroll to open this lesson
- 2Advantages and Disadvantages of Each ChannelNot open yet — enroll to open this lesson
- 3Adapting Communication to the ClientNot open yet — enroll to open this lesson
- 4Communication Barriers and How to Remove ThemNot open yet — enroll to open this lesson
- 5Knowledge Check 2Not open yet — enroll to open this lesson
Module 3 — Consultation and Recommendations7 lessons
- 1What a Consultation Is ForNot open yet — enroll to open this lesson
- 2The Three Consultation TechniquesNot open yet — enroll to open this lesson
- 3Identifying Treatment ObjectivesNot open yet — enroll to open this lesson
- 4Communicating a Contra-indicationNot open yet — enroll to open this lesson
- 5Clear RecommendationsNot open yet — enroll to open this lesson
- 6Knowledge Check 3Not open yet — enroll to open this lesson
- 7Consultation Practice Sheet — TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson
Module 4 — Confidentiality and Client Records4 lessons
- 1What the Law RequiresNot open yet — enroll to open this lesson
- 2Confidentiality in PracticeNot open yet — enroll to open this lesson
- 3The Consultation RecordNot open yet — enroll to open this lesson
- 4Knowledge Check 4Not open yet — enroll to open this lesson
Module 5 — Expectations, Complaints, Feedback and Retail5 lessons
- 1Managing Expectations Before They BreakNot open yet — enroll to open this lesson
- 2Handling a ComplaintNot open yet — enroll to open this lesson
- 3Client Feedback and Improving Your PracticeNot open yet — enroll to open this lesson
- 4Retail as Part of Client CareNot open yet — enroll to open this lesson
- 5Knowledge Check 5Not open yet — enroll to open this lesson
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Client care and communication in beauty-related industries