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VTCT unit courseVTCT (UK)Blended (online + onsite)

Client Care and Communication in Beauty-related Industries (Level 3)

Name: Client Care and Communication in Beauty-related Industries (Level 3)
Price: 135 GBP
Availability: InStock

Level 3 · 3 credits · 28 guided learning hours. Part of AB30130, AB30133, AB30134, AB30143, AC30335, AM30099, AM30180, BT3C2.

Part of these VTCT qualifications

Every unit you complete earns credit towards each qualification below. Open one to see its price and all the units it includes.

Overview

This unit covers client care and communication in the beauty industry. The lessons show you how to present yourself professionally from the moment a client walks in, and how to agree clearly what result to expect. They also cover handling expectations that go beyond what the treatment can achieve. This unit includes practical training with our teachers at the centre. If you are working towards a qualification, your assessor also observes you working with real clients, as the unit requires. Learning outcomes 1. Be able to communicate and behave in a professional manner when dealing with clients 2. Be able to manage client expectations

Course content

From the day your access opens, lesson 1 sets out this unit's learning outcomes. You can also download the Record of Assessment Book for the qualification that includes this unit, so every criterion your assessor checks is in front of you from the start. Your assessor books the practical observations with you.

Course curriculum

Enroll to open every lesson — the preview lessons are free to watch right now.

Module 1 — Professionalism in Practice7 lessons

1What "Professional" Means in an Assessed UnitNot open yet — enroll to open this lesson
2Professional AppearanceNot open yet — enroll to open this lesson
3Personal Space and Physical BoundariesNot open yet — enroll to open this lesson
4Planning Your Three ObservationsNot open yet — enroll to open this lesson
5Knowledge Check 1Not open yet — enroll to open this lesson
6Portfolio Tracker — TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson
7Witness Statement — template and guidance · TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson

Module 2 — Communicating with Clients5 lessons

1The Three ChannelsNot open yet — enroll to open this lesson
2Advantages and Disadvantages of Each ChannelNot open yet — enroll to open this lesson
3Adapting Communication to the ClientNot open yet — enroll to open this lesson
4Communication Barriers and How to Remove ThemNot open yet — enroll to open this lesson
5Knowledge Check 2Not open yet — enroll to open this lesson

Module 3 — Consultation and Recommendations7 lessons

1What a Consultation Is ForNot open yet — enroll to open this lesson
2The Three Consultation TechniquesNot open yet — enroll to open this lesson
3Identifying Treatment ObjectivesNot open yet — enroll to open this lesson
4Communicating a Contra-indicationNot open yet — enroll to open this lesson
5Clear RecommendationsNot open yet — enroll to open this lesson
6Knowledge Check 3Not open yet — enroll to open this lesson
7Consultation Practice Sheet — TTD-MS-B01 (UV30468)Not open yet — enroll to open this lesson

Module 4 — Confidentiality and Client Records4 lessons

1What the Law RequiresNot open yet — enroll to open this lesson
2Confidentiality in PracticeNot open yet — enroll to open this lesson
3The Consultation RecordNot open yet — enroll to open this lesson
4Knowledge Check 4Not open yet — enroll to open this lesson

Module 5 — Expectations, Complaints, Feedback and Retail5 lessons

1Managing Expectations Before They BreakNot open yet — enroll to open this lesson
2Handling a ComplaintNot open yet — enroll to open this lesson
3Client Feedback and Improving Your PracticeNot open yet — enroll to open this lesson
4Retail as Part of Client CareNot open yet — enroll to open this lesson
5Knowledge Check 5Not open yet — enroll to open this lesson

Instructors

Kru Dtom

Wasana Hayward

Wasana Hayward (Kru Dtom) is a senior massage therapist, instructor and qualified VTCT Level 3 assessor at Taitam-D Academy London, with more than 30 years of experience in massage therapy. Kru Dtom blends traditional Thai massage with UK professional standards, and specialises in sports massage, deep tissue massage and lymphatic drainage. Qualifications include VTCT Level 3 in Massage Therapy and VTCT Level 4 in Semi-Permanent Pigmentation.

Kru Rat

Supharat Wongwai

Supharat Wongwai (Kru Rat) is a massage therapist, instructor and qualified VTCT Level 3 assessor at Taitam-D Academy London, and a graduate of the Academy's own professional programme. Kru Rat specialises in traditional Thai massage, including targeted therapeutic massage, Tok Sen and relaxation massage, as well as spa treatments. As an assessor, Kru Rat assesses learners against the qualification standards and helps develop the next generation of massage and spa therapists.