Customer and Client Care in the Salon
A 6-hour online course on how a salon looks after the people who walk through the door, and why the way you handle them carries legal, commercial and safety weight.
Overview
This course is about how a salon looks after the people who walk through the door — from the first greeting to the way a complaint is handled — and why each of those moments carries legal, commercial and safety weight. It is taught online, in English, in about six hours, with Thai, Vietnamese and Chinese translations alongside the English text to help you follow; the English version is the one that applies if the translations differ. On completion you receive a Taitam-D Academy London certificate of completion. This is not a regulated qualification and is not awarded by any external awarding organisation. The course follows the structure of recognised customer-care units so that what you learn lines up with industry practice, but completing it does not give you those units or any credit towards them. A full customer-care qualification requires assessors to observe you working with real clients, which an online course cannot provide. This certificate is not a licence to practise, and it does not on its own qualify you to work with clients. The legal content is general information based on the law of the United Kingdom. It is not legal advice, and the rules in your own country may be different.
What you'll learn
- ✓Why client care is professional work, not just being pleasant
- ✓How to choose the right channel to speak, write or show — and what must be in writing
- ✓What professionalism looks like from the client's chair — manner, appearance, conduct
- ✓How to run a consultation, respect personal space, and keep records the law allows
- ✓How to take feedback, handle a complaint, and know when to pass it upward
Course curriculum
Enroll to open every lesson — the preview lessons are free to watch right now.
Module 1 · Why client care matters3 lessons
- 1Why client care mattersThis lesson includes a videoNot open yet — enroll to open this lesson
- 2The weight it carries, and how it is judgedThis lesson includes a videoNot open yet — enroll to open this lesson
- 3Knowledge checkNot open yet — enroll to open this lesson
Module 2 · Communication — spoken, written and non-verbal2 lessons
- 1Communication — spoken, written and non-verbalThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 3 · Professionalism you can see2 lessons
- 1Professionalism you can seeThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 4 · Personal space and consent2 lessons
- 1Personal space and consentThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 5 · Adapting to different clients2 lessons
- 1Adapting to different clientsThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 6 · Consultation as communication2 lessons
- 1Consultation as communicationThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 7 · Client confidentiality2 lessons
- 1Client confidentialityThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 8 · Feedback and complaints2 lessons
- 1Feedback and complaintsThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Knowledge checkNot open yet — enroll to open this lesson
Module 9 · Course Summary and Final Assessment3 lessons
- 1Course summary and exam guideThis lesson includes a videoNot open yet — enroll to open this lesson
- 2Final theory test (16 questions)Not open yet — enroll to open this lesson
- 3Reflective practice — 1 scene, 3 momentsNot open yet — enroll to open this lesson
Instructors
Frequently asked questions
Who is this course for?▾
Anyone who works — or is about to work — front-of-house in a salon, spa or clinic: receptionists, therapists, stylists, nail technicians and owners. No previous qualification is needed.
What do I get when I finish?▾
A Taitam-D Academy London certificate of completion. It is not a regulated qualification, it is not a VTCT unit or any other external award, and it does not count as credit towards one.
Can I work with clients after this course?▾
This course teaches the knowledge. A full customer-care qualification also requires an assessor to watch you with real clients, which cannot happen online. The certificate is not a licence to practise and does not on its own qualify you to work with clients.
What language is the course in?▾
English. Thai, Vietnamese and Chinese translations appear alongside the English text to help you follow. If a translation and the English differ, the English applies.
How long does it take, and is there a deadline?▾
About six hours of study, taken at your own pace.
Does the course cover the law in my country?▾
The legal content is based on the law of the United Kingdom and is general information, not legal advice. The rules where you work may be different — check them before you rely on anything here.
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