Before you buy
Buying the whole pathway in one go costs less than buying its units one at a time, because each unit price includes its own tutoring and assessment. You can also build a qualification unit by unit. If you buy units to work towards a qualification, the centre registers you with VTCT Skills. Each unit the centre's assessor records as achieved counts as credit towards every qualification that includes it, and once you have achieved enough, the centre submits your results to VTCT Skills, which awards the qualification. You do not need to buy the pathway as well. If you buy a single unit on its own, you are not registered with VTCT Skills, and that unit does not lead to a VTCT qualification. If you buy the whole pathway, you pay the full price shown. Units you bought earlier are not deducted.Client Care and Communication in Beauty-related Industries (Level 2)
Level 2 · 2 credits · 20 guided learning hours. Part of AB20118R, AB20122, AB20491R.
Part of these VTCT qualifications
Every unit you complete earns credit towards each qualification below. Open one to see its price and all the units it includes.
Overview
This unit covers communicating with clients and looking after them in the beauty industry. The lessons cover every form of communication the criteria set: speaking face to face, tone and body language, and the messages and documents you send to clients. They then follow client care from the welcome and listening to what the client wants, to advice, records, and handling feedback and complaints. This unit includes practical training with our teachers at the centre. If you are working towards a qualification, your assessor also observes you working with real clients, as the unit requires. Learning outcomes 1. Be able to communicate with clients 2. Be able to provide client care
Course content
From the day your access opens, lesson 1 sets out this unit's learning outcomes. You can also download the Record of Assessment Book for the qualification that includes this unit, so every criterion your assessor checks is in front of you from the start. Your assessor books the practical observations with you.
Course curriculum
Enroll to open every lesson — the preview lessons are free to watch right now.
Module 1 — Forms of Communication and Personal Space7 lessons
- 1The Forms of CommunicationNot open yet — enroll to open this lesson
- 2Personal SpaceNot open yet — enroll to open this lesson
- 3Adapting to Different ClientsNot open yet — enroll to open this lesson
- 4Conduct and Infection Prevention — the ground the observation stands onNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Portfolio Tracker — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 2 — Consultation Techniques and Treatment Objectives7 lessons
- 1The 3 Consultation TechniquesNot open yet — enroll to open this lesson
- 2The Consultation Environment and Informed ConsentNot open yet — enroll to open this lesson
- 3From Information to a Treatment ObjectiveNot open yet — enroll to open this lesson
- 4Avoiding Conflict Between Client and TherapistNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Consultation Record — Practice and Evidence Sheet — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 3 — Advice, Recommendations and Retail6 lessons
- 1What a Recommendation Has to ContainNot open yet — enroll to open this lesson
- 2Aftercare and Lifestyle AdviceNot open yet — enroll to open this lesson
- 3Retail Sits at the End of the ConsultationNot open yet — enroll to open this lesson
- 4Fees, Options and ModificationsNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
Module 4 — Confidentiality, Records and the Work Area5 lessons
- 1The Work Area and Client ComfortNot open yet — enroll to open this lesson
- 2The Client RecordNot open yet — enroll to open this lesson
- 3Confidentiality and Data ProtectionNot open yet — enroll to open this lesson
- 4Knowledge CheckNot open yet — enroll to open this lesson
- 5Evidence for your portfolioNot open yet — enroll to open this lesson
Module 5 — Client Feedback and Complaints6 lessons
- 1Gaining Feedback on Client CareNot open yet — enroll to open this lesson
- 2Responding to Feedback Constructively, and Why It MattersNot open yet — enroll to open this lesson
- 3Referring a Complaint to the Right PersonNot open yet — enroll to open this lesson
- 4Assisting a Complaint to Resolution, and Recording ItNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
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