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VTCT unit courseVTCT (UK)Blended (online + onsite)
Client care and communication in beauty-related industries
Level 2 · 2 credits · 20 guided learning hours. Part of AB20118R, AB20122.
Overview
Learning outcomes 1. Be able to communicate with clients 2. Be able to provide client care
Course curriculum
Enroll to open every lesson — the preview lessons are free to watch right now.
Module 1 — Forms of Communication and Personal Space7 lessons
- 1The Forms of CommunicationNot open yet — enroll to open this lesson
- 2Personal SpaceNot open yet — enroll to open this lesson
- 3Adapting to Different ClientsNot open yet — enroll to open this lesson
- 4Conduct and Infection Prevention — the ground the observation stands onNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Portfolio Tracker — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 2 — Consultation Techniques and Treatment Objectives7 lessons
- 1The 3 Consultation TechniquesNot open yet — enroll to open this lesson
- 2The Consultation Environment and Informed ConsentNot open yet — enroll to open this lesson
- 3From Information to a Treatment ObjectiveNot open yet — enroll to open this lesson
- 4Avoiding Conflict Between Client and TherapistNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Consultation Record — Practice and Evidence Sheet — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 3 — Advice, Recommendations and Retail6 lessons
- 1What a Recommendation Has to ContainNot open yet — enroll to open this lesson
- 2Aftercare and Lifestyle AdviceNot open yet — enroll to open this lesson
- 3Retail Sits at the End of the ConsultationNot open yet — enroll to open this lesson
- 4Fees, Options and ModificationsNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
Module 4 — Confidentiality, Records and the Work Area5 lessons
- 1The Work Area and Client ComfortNot open yet — enroll to open this lesson
- 2The Client RecordNot open yet — enroll to open this lesson
- 3Confidentiality and Data ProtectionNot open yet — enroll to open this lesson
- 4Knowledge CheckNot open yet — enroll to open this lesson
- 5Evidence for your portfolioNot open yet — enroll to open this lesson
Module 5 — Client Feedback and Complaints6 lessons
- 1Gaining Feedback on Client CareNot open yet — enroll to open this lesson
- 2Responding to Feedback Constructively, and Why It MattersNot open yet — enroll to open this lesson
- 3Referring a Complaint to the Right PersonNot open yet — enroll to open this lesson
- 4Assisting a Complaint to Resolution, and Recording ItNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
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Client care and communication in beauty-related industries